Xima Software - Improve Call Center Communication

Name: Xima Software - Improve Call Center Communication
Uploaded: 2024-10-15T20:46:18.000Z
Duration: 1 min 25 s
Description: Improve the way your organization interacts with customers on all forms of interaction.

Demo Summary

This video shows Xima, a contact center tool for healthcare. You learn how patients can call, chat, email, or text your office. Xima cuts wait times with callbacks, queue opt-outs, and IVR-to-text chats. Managers can listen to calls, change agent statuses, and watch live wallboards. You see 40+ ready reports, full patient history views, and it works with EHR systems and Microsoft Teams. It helps make patients happier and staff more efficient.

AI-Detected Features

Introduction to XimaOverview of Xima as a patient-focused contact center solution designed to improve experience.

00:00

Multiple Communication ChannelsPatients can reach your staff by calling, chatting, emailing, or texting—choosing the method they prefer.

00:06

Queue Management for Shorter Wait TimesFeatures like queue callback, queue opt-out, and IVR-to-text help reduce wait times and abandonment rates.

00:14

Real-time Supervisor MonitoringSupervisors can listen in on agent calls and change agent states to offer immediate support.

00:36

Customizable Wallboards & ReportsView live metrics on wallboards, customize dashboards, and access over 40 standard reports.

00:46

Patient Interaction TrackingDrill down with a cradle-to-grave view to see every interaction, log, and recording.