Xima Software
Improve the way your organization interacts with customers on all forms of interaction.About:
Xima Software is dedicated to enabling companies to better manage their business through innovative contact center solutions. Xima’s software enables companies and value-added resellers of all sizes to optimize their businesses operationally through highly configurable contact center solutions via analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions.
Best fit for:
Employee Count: 50-1,000
Location: Global
Industries: All
Job Titles: IT, Operations, Call Center Personas
Key Features:
- Multi Channel Communication
- AI Enabled Speech Analytics and Transcription
- Integrations into 200+ CRMs to ensure data accuracy
- Real Time Reporting on all customer Communications
- Customers like Fidelity, Green Bay Packers and Nikon utilize Xima solely for accurate reporting and call recording
Company Summary
Xima Software is a company that creates tools to help businesses manage their phone systems better. They offer software that makes it easier to handle customer calls, keep track of call details, and improve how companies communicate with their customers.
Price Estimate
Xima Software offers various pricing options based on the specific needs and size of a business. For detailed pricing information, you can visit their pricing page.
Who is Xima Software for?
Xima Software is designed for businesses of various sizes, typically ranging from small companies with around 50 employees to larger organizations with over 1,000 employees. Common job titles that use their products include:
- Call Center Supervisors
- Customer Service Managers
- IT Administrators
- Operations Managers
- Business Analysts
They serve industries such as:
- Healthcare
- Financial Services
- Manufacturing
- Retail
- Software & Technology
Features, Functionalities, and Benefits
Call Queuing: Organizes incoming calls so customers are answered in the order they called.
Queue Callback: Allows customers to request a callback instead of waiting on hold, improving their experience.
Skills-Based Routing: Directs calls to the most suitable agent based on their skills, ensuring efficient problem-solving.
Live Agent Call Recording: Records calls for quality assurance and training purposes.
Interactive Voice Response (IVR): Provides automated menus to guide customers to the right department or information.
Multi-Channel Communications: Supports various communication methods like phone, email, chat, and text messages.
Extensive Integrations: Works seamlessly with other business tools and phone systems.
Use Cases
Companies use Xima Software for:
Improving Customer Service: By using features like skills-based routing and queue callback, businesses can handle customer inquiries more efficiently.
Enhancing Call Center Operations: Tools like live agent call recording and real-time wallboards help monitor and improve agent performance.
Providing Multi-Channel Support: Businesses can communicate with customers through various channels, including phone, email, chat, and text, ensuring a comprehensive support system.
Who Are Their Best Customers?
While specific customer stories are not provided in the available sources, Xima Software serves a diverse range of industries, including healthcare, financial services, manufacturing, retail, and software & technology. Their solutions are designed to enhance customer service and streamline communication processes across these sectors.
What Makes Xima Software Different?
Xima Software stands out by offering user-friendly, highly configurable contact center solutions that integrate seamlessly with existing phone systems. Their focus on providing detailed analytics and reporting, combined with exceptional customer support, empowers businesses to deliver superior customer experiences.
Legal Info:
For information on Xima Software’s privacy policy and terms of service, please visit their official website.
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