Name: Talkdesk
Uploaded: 2024-10-02T12:16:08.000Z
Duration: 2 min 37 s
Description: Talkdesk is a global cloud contact center leader that helps enterprises deliver exceptional customer experiences through its AI-powered CX platform.

Talkdesk Company Logo.png

Talkdesk

Talkdesk is a comprehensive cloud-native, generative AI-powered customer experience (CX) platform designed to help businesses of all sizes deliver exceptional customer service. Companies use Talkdesk to streamline their customer interactions, improve agent productivity, and gain valuable insights into their customer base. The platform offers a unified solution for omnichannel engagement, workforce optimization, and analytics, enabling businesses to provide personalized experiences, reduce costs, and drive operational efficiencies. Talkdesk's commitment to innovation and customer-centric approach has made it a trusted partner for enterprises looking to transform their customer service operations.

In this video, you see the Talkdesk Microsoft Teams Connector. It helps agents and experts work together in Teams. You learn how to use automations (alerts) to send voicemails or call alerts to Teams channels. You learn how to use the Directory app in Talkdesk to find and call Teams users. You also learn direct routing to transfer calls or add experts to calls. This makes customer support faster and easier.

Learn how the Talkdesk Microsoft Teams Connector breaks down silos, speeds up issue resolution, and improves the customer experience by linking agents and experts.

Introduction to the Teams Connector

A quick look at the three key capabilities: Automations for alerts, the Directory app for finding Teams users, and Direct Routing to move calls between Talkdesk and Teams.

Connector Features Overview

Configure automations to send Contact Center event alerts—like voicemails or abandoned calls—to the right Teams channel using filters and custom message formatting.

Setting Up Teams Notifications

From Workspace Contacts, search by name or role to find Teams users and click the phone icon to call them without leaving Talkdesk.

Using the Directory Application

Transfer or conference a live call to Teams users. Blind transfer, consult, or add experts into calls to escalate or resolve customer issues.

Direct Routing Calls to Teams

That’s the Talkdesk Microsoft Teams Connector—bringing alerts, directory lookup, and call routing together to streamline collaboration.

Conclusion

Helps businesses talk to customers better using computers and smart tools.


VP of Customer Experience, Director of Contact Center Operations, Chief Customer Officer, Head of Customer Support, CIO

Computer Software, Information Technology and Services, Financial Services, Healthcare, Retail

Talkdesk offers several pricing plans to fit different business needs. For example, the CX Cloud Digital Essentials plan starts at $85 per user per month, while the CX Cloud Elite plan is priced at $165 per user per month. For more detailed pricing information, you can visit their pricing page. ([talkdesk.com](https://www.talkdesk.com/pricing/?utm_source=openai))

price_estimate

Talkdesk is a company that provides cloud-based software to help businesses manage their customer service calls and messages. Their platform uses artificial intelligence (AI) to make customer interactions smoother and more efficient. 

company_summary

Talkdesk is designed for businesses of various sizes, from small companies to large enterprises. It's especially useful for: - Customer Service Representatives - Call Center Managers - IT Administrators - Sales Teams - Support Agents Industries that benefit from Talkdesk include: - Financial Services - Healthcare - Retail - Government - Education 

company_icp

- **Click-to-Call**: Place calls directly from your favorite helpdesk, CRM, e-commerce platform, or website. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Voicemail**: Keep track of messages with voicemail transcription, notifications, and assignment. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Automatic Call Distributor (ACD)**: Route incoming calls based on caller data, IVR selection, business hours, and agent skills. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Interactive Voice Response (IVR) System**: Set up multi-level menus to direct callers to the right department or agent. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Seamless Integrations**: Connect Talkdesk with tools like Zendesk, Salesforce, and Shopify. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Call Monitoring**: Listen to live calls to ensure quality standards are met. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai)) - **Real-time Dashboards**: View current activities in your contact center to improve performance. ([talkdesk.com](https://www.talkdesk.com/cloud-contact-center/features/?utm_source=openai))

features

Talkdesk stands out by offering an AI-powered platform that is tailored for specific industries and integrates seamlessly with existing systems. This allows businesses to provide personalized and efficient customer experiences. 

company_uniqueness

For more information on Talkdesk's policies, you can visit their Privacy Policy and Terms of Service pages.

legal_info

Talkdesk serves a variety of industries. Some notable customers include: - **Canon**: Utilizes Talkdesk to enhance their customer service operations.  - **Farfetch**: Employs Talkdesk to manage their global customer interactions.  - **Washington Federal Bank**: Uses Talkdesk to streamline their banking customer support. 

best_customers

Companies use Talkdesk for various purposes, such as: - **Customer Support**: Managing incoming customer inquiries efficiently. - **Sales Calls**: Handling outbound calls to potential clients. - **Technical Support**: Assisting customers with technical issues. - **Order Management**: Processing and tracking customer orders. - **Appointment Scheduling**: Coordinating meetings and appointments with clients.

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