Nue - Lifecycle Manager

Demo Summary

In this video, you’ll watch New’s Lifecycle Manager in Salesforce. It shows how to stop using spreadsheets and emails for customer renewals, upsells, and subscriptions. You’ll see a 360° view of orders, invoices, and usage. Learn how to add seats, renew, cancel, and reconfigure with a few clicks. The tool tracks every change, automates billing, and even lets your customers make updates themselves. It makes customer growth easy and fast.

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Introduction and Pain PointsIntroduces New Lifecycle Accelerate, highlighting the challenges of manual customer management like spreadsheets and emails, and presents the solution.
00:00
Launching Lifecycle ManagerShows how to start New from an account in Salesforce by clicking Manage Customer Lifecycle to access the tool.
00:16
360° Customer ViewExplains the unified dashboard in Salesforce where reps and CS teams can see orders, subscriptions, assets, entitlements, invoices, usage, and consumption.
00:28
Making Real-Time Customer ChangesDemonstrates adding seats, creating renewals, canceling, and reconfiguring bundles within Salesforce, including scheduling future-dated changes.
00:58
Tracking Revenue Impact and HistoryHighlights cross-connecting capabilities to calculate revenue impact over time and a full history to audit changes by sales, CS, and finance teams.
01:09
Amazon-Like Shopping ExperienceDescribes the intuitive checkout flow for creating quotes or orders, making complex prorations and coterminations easy.
01:30
Handling Complex Upgrades and RenewalsCovers midterm changes, co-terming, subscription upsells, extensions, and renewals while providing finance teams with clear ARR deltas.
01:45
Extending Self-Service to CustomersShows how to embed the cart module into your application so customers can view pricing and make changes that sync back to Salesforce, reducing costs.
02:03
Solution Summary and BenefitsSummarizes how New’s Lifecycle Manager streamlines lands and expands in Salesforce, empowering teams to manage everything without finance intervention.
02:21
Next Steps and Customer SuccessEncourages getting a demo, and shares a testimonial on how existing support teams manage upsells and renewals efficiently using New.
02:40
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Nue.io

A quote-to-revenue platform that unifies CPQ, Billing, and Revenue Analytics.Learn more about Nue.io

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