Demo Summary
In this video, you’ll watch a quick demo of Delighted. You’ll learn how to choose survey types (NPS, 5-star, CSAT), send them by email, web pop-up, link, kiosk, or mobile app, and change colors and questions to fit your brand. Ellie shows how to set up automatic sends with integrations or an API and how to see live results in dashboards and reports. You’ll see how filters and trends help you sort feedback and turn it into action. Delighted makes gathering customer opinions easy.
AI-Detected Features
Introduction & Demo OverviewEllie welcomes you, outlines the demo sections, and shows how to navigate using the video timeline.
00:00
Where Delighted Fits & Key FeaturesSee how Delighted serves as an entry-level feedback solution in the Qualtrics ecosystem, offering quick setup, best-practice surveys, scalability, and integrations.
00:28
Core Survey MetricsLearn about the eight built-in survey metrics—NPS, CSAT, CES, 5-star ratings, smileys, ENPS, thumbs up/down, and PMF—to choose the right question for your needs.
02:13
Survey Distribution MethodsExplore all the ways to send surveys: email, web embeds, shareable links/QR codes, in-person kiosks, and the iOS SDK for mobile apps.
02:35
The Survey Taking ExperienceUnderstand the standard survey flow: a core metric question, open-ended comment, optional dynamic follow-up questions, and a thank-you page with next steps.
04:15
Customizing Email SurveysWatch a live example of branding, color themes, subject lines, dynamic content, translations, and adding extra questions to your email surveys.
05:28
Customizing Web SurveysSee how to style web-based surveys: adjust placement, colors, button styles, question text, translations, timing, and additional questions.
07:53
Sending Surveys: Methods & AutomationLearn about one-time sends, recurring ‘Autopilot’ lists, API/webhook integrations, and built-in throttling to prevent over-surveying.
09:59
Viewing Feedback: Dashboard & ReportingDive into real-time dashboards, segment filters, keyword searches, saved trends with alerts, pivot tables, word clouds, and benchmarking reports.
11:57
Conclusion & Next StepsGet set up with a free trial, access help docs and videos, ask questions, and start capturing customer feedback with Delighted today.
16:10
Delighted
Delighted is an AI-based platform that helps businesses capture real-time, actionable customer feedback through surveys.Learn more about DelightedMore Demos (1)
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