About:
Delighted enables organizations to connect with their customers, learn from their experiences, and improve their products and services. Companies use Delighted to create and distribute surveys across multiple channels, including email, SMS, website, and mobile apps. The platform offers various survey types, such as NPS, CSAT, and CES, and provides powerful analytics tools to help businesses gain valuable insights from customer feedback. Delighted's user-friendly interface and AI-powered features make it easy for teams to capture, analyze, and act on customer sentiment, ultimately driving growth and improving customer satisfaction.
Best fit for:
Employee Count: 11-50
Location: Global
Industries: Computer software, Education management, Retail, IT, Transportation, Medical, Health and wellness, Religious institutions, Social organizations, Food and beverages
Job Titles: Customer Experience Managers, Product Managers, Marketing Managers, Customer Success Managers, Business Intelligence Analysts
Key Features:
- Multi-channel surveys: Distribute surveys via email, SMS, website, mobile app, and kiosk.
- AI-powered analytics: Automatically categorize responses and analyze patterns for valuable insights.
- Customizable surveys: Create branded surveys with various question types and dynamic content.
- Integration capabilities: Connect with popular tools like Salesforce, Mailchimp, and Microsoft Office 365.
- Real-time reporting: Access benchmark reports and analyze feedback trends instantly.
- Mobile optimization: Ensure surveys are responsive and easy to complete on any device.
