Delighted
Delighted is an AI-based platform that helps businesses capture real-time, actionable customer feedback through surveys.About:
Delighted enables organizations to connect with their customers, learn from their experiences, and improve their products and services. Companies use Delighted to create and distribute surveys across multiple channels, including email, SMS, website, and mobile apps. The platform offers various survey types, such as NPS, CSAT, and CES, and provides powerful analytics tools to help businesses gain valuable insights from customer feedback. Delighted's user-friendly interface and AI-powered features make it easy for teams to capture, analyze, and act on customer sentiment, ultimately driving growth and improving customer satisfaction.
Best fit for:
Employee Count: 11-50
Location: Global
Industries: Computer software, Education management, Retail, IT, Transportation, Medical, Health and wellness, Religious institutions, Social organizations, Food and beverages
Job Titles: Customer Experience Managers, Product Managers, Marketing Managers, Customer Success Managers, Business Intelligence Analysts
Key Features:
- Multi-channel surveys: Distribute surveys via email, SMS, website, mobile app, and kiosk.
- AI-powered analytics: Automatically categorize responses and analyze patterns for valuable insights.
- Customizable surveys: Create branded surveys with various question types and dynamic content.
- Integration capabilities: Connect with popular tools like Salesforce, Mailchimp, and Microsoft Office 365.
- Real-time reporting: Access benchmark reports and analyze feedback trends instantly.
- Mobile optimization: Ensure surveys are responsive and easy to complete on any device.
Company Summary
Delighted is a company that helps businesses gather and understand feedback from their customers and employees. They offer easy-to-use tools that let companies create surveys to learn what people think about their products or services. This helps businesses improve and keep their customers happy.
Price Estimate
Delighted offers several pricing plans to fit different needs:
- Free Plan: 25 responses and 1 user.
- Starter Plan: $17 per month for 50 responses and 2 users.
- Growth Plan: $35 per month for 100 responses and 3 users.
- Advanced Plan: $134 per month for 250 responses and 5 users.
- Premium Plan: $224 per month for 500 responses and 10 users.
For more details, visit their pricing page. (delighted.com)
Who is Delighted for?
Delighted is designed for businesses of all sizes, from small startups to large companies. It’s especially useful for:
- Company Size: Businesses ranging from 1 to over 1,000 employees.
- Job Titles: Customer Experience Managers, Marketing Directors, Product Managers, Human Resources Managers, and Customer Service Representatives.
- Industries: E-commerce, Technology, Nonprofits, Marketing, and Human Resources.
Features, Functionalities, and Benefits
Delighted offers several key features:
- Survey Templates: Pre-made surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and more.
- Multiple Survey Delivery Options: Send surveys via email, web links, or in-app messages.
- Easy Integration: Connect with tools like Slack, Shopify, and Zendesk to streamline feedback collection.
- Real-Time Reporting: View feedback instantly with dashboards and reports.
- Customization: Add your company’s logo and colors to surveys to match your brand.
Use Cases
Companies use Delighted in various ways:
- Customer Feedback: Gather opinions on products or services to improve offerings.
- Employee Feedback: Understand employee satisfaction and areas for improvement.
- Product Development: Collect insights to guide new product features or updates.
- Event Feedback: Learn attendees’ thoughts to enhance future events.
- Market Research: Understand market needs and preferences to inform business strategies.
Who Are Their Best Customers?
Delighted is trusted by many well-known companies, including:
- Allbirds: Uses Delighted to gather customer feedback on their products.
- Instacart: Collects user opinions to improve their grocery delivery service.
- Google: Utilizes Delighted to understand user experiences and enhance their services.
What Makes Delighted Different?
Delighted stands out because it offers an easy-to-use platform that lets businesses quickly create and send surveys without needing technical skills. Their tools integrate smoothly with many popular business applications, making feedback collection and analysis straightforward.
Legal Info:
For more information, you can visit Delighted’s website.
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