Top Aircall features

Aircall has become a go-to solution for businesses looking to simplify their phone systems. This cloud-based call center software is designed with modern teams in mind, offering flexibility, efficiency, and powerful features. It’s perfect for sales and support teams who need reliable tools to stay connected and productive.

With Aircall, you get more than just a phone system — you get a platform that integrates seamlessly with your favorite apps and scales with your business. Its features focus on enhancing communication, collaboration, and customer experience. Let’s take a closer look at what makes Aircall stand out.

Aircall is a cloud-based VoIP (Voice over Internet Protocol) solution designed to simplify business communication. It helps companies manage their phone systems with ease, offering a feature-rich platform that works well for teams of all sizes. Whether you’re a small business or a growing enterprise, Aircall provides the tools needed to keep conversations smooth and efficient.

Here’s what Aircall brings to the table:

• Integrated phone system: Aircall offers a fully connected communication platform tailored for sales and support teams.

• Global reach: You can set up toll-free and international numbers, making it easy to connect with clients worldwide.

• Conference calls: Host calls with up to five participants, perfect for quick team huddles or client meetings.

• Smart call management: Features like interactive voice response (IVR) and call routing ensure calls reach the right person every time.

• Business SMS: Send and receive text messages directly from your business line, keeping conversations organized and professional.

• Collaboration tools: Aircall’s warm transfer feature and shared call inbox make it easy for teams to work together and stay on the same page.

Aircall offers flexible pricing to suit businesses of all sizes. With three plan options, you can choose the features and support your team needs to manage calls efficiently.

• Essentials: Affordable plan with unlimited domestic calling, optional international calls, and six months of call recording.

• Professional: Adds unlimited users, advanced analytics, call monitoring, and a dedicated account manager for teams of 15+.

• Custom: Offers unlimited international calls, SSO, custom analytics, and priority support — pricing available on request.

Aircall stands out as a cloud-based phone system built for modern businesses. It offers a wide range of features designed to improve communication, collaboration, and overall efficiency. Let’s explore some of Aircall’s most impressive features and how they can benefit your team.

Aircall makes setting up your phone system simple and fast. Once your account is ready, you can easily port an existing number or set up a local or toll-free one. Through the intuitive dashboard, you can assign numbers to individual agents or entire teams with just a few clicks. The clean and organized interface ensures you can manage your settings without technical hassle.

Call clarity is one of Aircall’s standout features. Both incoming and outgoing calls maintain crisp, clear audio, whether on normal mode or speaker. The automated greetings are easy to understand, which helps ensure a smooth customer experience. For the best results, Aircall recommends a strong internet connection, as call quality heavily depends on network speed and stability.

With a 99.99% uptime guarantee, Aircall ensures your business stays connected without interruption. The platform uses seven global data centers and invests heavily in redundancy, reducing the risk of service outages. By working with multiple carriers, Aircall also improves call routing, enhancing both reliability and call quality.

Security is a top priority for Aircall. The platform uses WebRTC security to protect peer-to-peer calls and encrypts data with TLS 1.2 and AES 256 methods. This ensures that both in-transit and stored data remain safe from breaches. Additionally, Aircall partners with Amazon Web Services (AWS), known for its high-security standards and industry-leading certifications.

Aircall seamlessly integrates with over 100 business apps, making it easy to connect your phone system with tools you already use. Popular integrations include HubSpot, Slack, Zapier, and Freshdesk. These connections help streamline workflows and keep your team aligned without switching between multiple platforms.

Whether you prefer working from a desktop or a mobile device, Aircall has you covered. The software is available for download on Mac and Windows, while mobile apps are accessible on both the App Store and Google Play. If you’re using a Linux or Chromebook device, you can still access Aircall through the web-based app.

Aircall ensures calls reach the right person every time with its interactive voice response (IVR) system and call routing features. You can set up automated menus that guide callers to the correct department or agent, reducing wait times and improving customer satisfaction.

Aircall goes beyond voice communication by offering business-friendly SMS. This feature allows your team to send and receive text messages directly from your business number, keeping conversations organized and professional. It’s a great way to handle quick updates or customer inquiries when a call isn’t necessary.

Aircall makes teamwork easy with features like warm transfers and a shared call inbox. Warm transfers let agents speak to one another before transferring a call, ensuring smoother handoffs. The shared inbox keeps call histories accessible to the whole team, making follow-ups more efficient and reducing miscommunication.

For businesses with an international presence, Aircall offers the option to set up toll-free and international numbers. This feature helps you expand your reach and provide local support to customers worldwide, strengthening your global footprint.

Aircall’s diverse feature set makes it a powerful communication tool for growing businesses. For those evaluating platforms like Aircall, tools like Dimmo offer AI-driven insights that simplify the decision-making process.

Aircall is a cloud-based phone system designed for business communication. It runs entirely online, so there’s no need for physical phone lines or complex hardware.

Here’s how it works:

• Device Flexibility: Aircall’s software is available for both desktop and mobile, allowing calls from multiple devices.

• Internet Connection: Since it’s cloud-based, call quality depends on your internet speed and stability.

• Recommended Setup: A minimum network speed of 100 Kbps (upstream and downstream) per call is suggested. For office environments, a wired Ethernet connection is preferred over Wi-Fi for better performance.

With the right setup, Aircall delivers clear and reliable communication across your team.

Aircall is designed for businesses looking for a flexible and feature-rich phone system. It works best for teams that need reliable VoIP tools and seamless integrations.

Aircall is ideal for:

• Small business teams: Teams of three or more people benefit the most from Aircall’s collaborative features.

• Businesses needing multiple numbers: Plans include one local or toll-free number, with extra numbers available for just $6 per month.

• Companies with international calling needs: Aircall offers domestic plans in multiple countries and unlimited calling in the U.S. and Canada. International calls can be added with an upgrade.

• Teams relying on app integrations: Aircall connects with over 100 popular tools like Slack, HubSpot, Salesforce, and Zoho, keeping your workflow efficient.

Aircall may not be the best fit for:

• Very small teams: With a three-user minimum, it’s not cost-effective for solo entrepreneurs or two-person teams.

• Businesses needing an all-in-one communication hub: Aircall lacks built-in video conferencing and virtual faxing, which some competitors offer in a single platform.

• Budget-conscious businesses: Aircall’s pricing is on the higher end compared to other VoIP providers, and some features come only with higher-tier plans or add-ons.

Pros:

• Unlimited U.S. and Canada calling: No limits on domestic calls keep communication costs predictable.

• Business texting: Send and receive professional texts directly from the platform.

• Affordable extra numbers: Add additional local or toll-free numbers for just a small monthly fee.

• International calling options: Easily set up global calling plans for international reach.

• Wide app integration: Connect with over 100 popular business tools like Slack, HubSpot, and Salesforce.

Cons:

• Three-user minimum: Not suitable for solo entrepreneurs or very small teams.

• No built-in video conferencing: Lacks native video call features, requiring third-party tools.

• Higher cost per user: Pricing is steeper compared to many other VoIP service providers.

1. Does Aircall offer a free trial?

Yes, Aircall provides a seven-day free trial, allowing you to explore its features and see if it fits your business needs before committing to a paid plan.

2. Can Aircall handle call recording and storage?

Aircall offers call recording with storage for up to six months on the Essentials plan and unlimited storage on higher-tier plans. You can also request extended storage if needed.

3. Is Aircall compatible with both desktop and mobile devices?

Yes, Aircall works on both desktop and mobile. You can download the app for Windows, macOS, iOS, and Android, making it easy to manage calls from anywhere.

4. Does Aircall support team collaboration?

Absolutely. Aircall offers collaboration tools like shared call inboxes, warm transfers, and call commenting, making it easy for teams to manage and follow up on calls together.

5. How reliable is Aircall’s customer support?

Aircall provides strong customer support, with higher-tier plans offering dedicated account managers and priority service for faster issue resolution.

Aircall is a solid choice for businesses looking for a cloud-based phone system with strong integration options and helpful communication features. While it comes at a higher price point and requires at least three users, its ease of use, call quality, and collaboration tools make it a valuable option for growing teams.

If you’re still weighing your options, platforms like Dimmo can help. Dimmo offers AI-driven insights, making it easier to compare software and choose the best solution for your business needs.