Aircall uses cloud-based technology so no more physical desk phones. Set up whole teams, in moments, no matter where they’re based. Benefit from performance insights and integrate Aircall with all your existing systems for better productivity.
About:
Clear, frictionless customer communication and intelligence that helps your business thrive.
Best fit for:
Employee Count: 10-500
Location: Global (US, UK, LATAM)
Industries: Sales & Support Leaders
Job Titles: SMB Owners, C-Suite
Key Features:
- Seamless Integration with CRM and Helpdesk Tools: Aircall connects effortlessly with popular platforms like HubSpot, Salesforce, and Zendesk, ensuring your team has all customer data in one place for efficient workflows.
- Cloud-Based and Easy to Set Up: Get started quickly with no hardware requirements, allowing teams to operate from anywhere with internet access.
- Advanced Call Routing: Ensure calls are directed to the right person or team with customizable routing options like IVR menus and skill-based routing.
- Real-Time Analytics and Reporting: Access actionable insights on team performance, call volume, and response times to drive data-backed decisions.
- Built-In Call Recording: Capture every conversation for training, compliance, or future reference.
- SMS Messaging: Engage with customers through text, adding versatility to your communication strategy.
- Powerful Collaboration Features: Use shared call activity logs, call tagging, and warm transfer options to improve team alignment and customer experience.
- BYOC (Bring Your Own Carrier): Flexibly integrate with your existing telecom provider while benefiting from Aircall's platform.
- Scalable for Growing Teams: Easily add users and numbers as your business expands without the hassle of traditional phone systems.
- Exceptional Support: Benefit from a dedicated support team and a wealth of resources to maximize the value of your solution.