Usersnap - Demo

Demo Summary

In this video, you see UserSnap. UserSnap is a tool that helps teams hear from customers. You will learn how to add a small button to your website or app. When customers click it, they can give a star rating, write comments, take screenshots, and report bugs. You will also see how to run short surveys like NPS and CSAT. Then, you will watch the dashboard where all feedback is in one place. You can filter items, reply to customers, and send feedback to Slack, Jira, and more. UserSnap solves the problem of feedback being spread out. It helps you learn what to build and keep customers happy.

AI-Detected Features

Introduction to UserSnap & Customer FeedbackWelcome and overview of how UserSnap helps organizations become customer-centric by listening to and learning from customer feedback.

The Need for Customer-Centric SolutionsDiscussion of the shift to software businesses and the importance of reconnecting with customers through new feedback solutions.

John’s Challenges & Discovering UserSnapMeet John the product manager, his feedback challenges, and how UserSnap offers a comprehensive platform to capture qualitative feedback and metrics like NPS and CSAT.

Embedding the Feedback WidgetLive demo of how to include a small widget code to position a feedback button, enabling easy feedback collection right in the product interface.

Collecting Detailed FeedbackDemonstration of star ratings, open-ended questions, screenshot annotations, and visual feedback for deep insights into user experiences.

Widget Customization & Mobile SupportCustomization options for the widget’s appearance, multi-language support, and mobile responsiveness to ensure consistent brand experience and reach.

Contextual & Timed Feedback PromptsUsing question bubbles and multiple widget setups to trigger feedback at the right moment, including NPS surveys and feature request options.

Enterprise-Grade Reliability & ClientsOverview of UserSnap’s use by major brands, high-traffic capabilities, and security measures designed for enterprise needs.

Managing Feedback in the DashboardIntroduction to the UserSnap dashboard: Inbox view, sorting and filtering feedback, uncovering user insights, and reviewing context information.

Collaborating & Integrating FeedbackFeatures for replying to users, organizing feedback with labels, and integrating with tools like Slack, Jira, and more via Zapier.

Usersnap

Usersnap is a user feedback platform that helps product teams collect issues, ideas, and surveys to scale user testing and gain confidence in product decisions.Learn more about Usersnap

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