Thena Demo

This video shows Thena, a ticketing system that works in Slack and a web app. You’ll see how to forward all customer requests into one triage channel. You can add private notes, assign tasks, and reply to customers right in Slack. You can even change request statuses there. Next, you’ll learn about Thena’s web app, where you can view every ticket, filter by CRM, and add custom statuses like bugs or feature requests. You can open any request to see and reply to Slack messages or add notes from the app. Everything stays in sync, keeping customer support organized without switching tools.