Pylon

Name: Pylon
Uploaded: 2024-06-28T00:06:41.000Z
Duration: 5 min 30 s
Description: The support system built for B2B companies.

Demo Summary

In this quick demo, Marty shows how Pylons gathers customer questions from Slack, email, Teams, and in-app chat into one simple board. You’ll watch new tickets move to Waiting on You, Waiting on Customer, and Closed steps by itself. You can reply, leave private notes, or tag teammates from the board or in Slack. Pylons uses smart features to link related messages and track reply times and customer info. It stops you from losing messages across different chat tools.

AI-Detected Features

Introduction & Product OverviewMarty welcomes viewers and introduces a quick demo of Pylon, showcasing how to track customer issues across multiple channels.

00:01

Slack Connect Channel IntegrationLearn how customer questions in Slack Connect channels are automatically ingested into Pylon’s system as support tickets.

00:11

Visualizing Tickets on the Kanban BoardSee Pylon’s Kanban board view, where you can track tickets across statuses like New, Waiting on You, and Waiting on Customer.

00:22

Automatic Conversation ThreadingDiscover how Pylon groups related messages into a single conversation and separates unrelated issues automatically.

00:40

Replying & Note-Taking on TicketsExplore in-depth conversation context, direct replies, and private notes, mirroring familiar workflows from Zendesk or Intercom.

00:58

Ticket Details & External IntegrationsReview custom ticket fields, AI-generated tags, SLAs, account details from CRM, and the ability to send tickets to systems like Jira or Linear.