Demo Summary
Watch a live demo of Count’s Dispute and Chargeback Manager. You will see how one dashboard shows dispute alerts, refund requests, and chargeback notices all in one place. The presenters explain how it helps online stores fight fraud, issue refunds fast, stop unwanted orders, and save sales. You will learn key tools like pre dispute alerts, automated refunds with RDR, and real time dispute notifications. By the end, you will know how this software makes chargeback work simple and keeps your money safe.
AI-Detected Features
Welcome & HousekeepingSession recording, Q&A instructions, and overview of housekeeping notes before the demo begins.
00:24
Meet the PresentersIntroducing Scott Adams, Troy Furman, and moderator Christina Levinit with their backgrounds in digital payments and fraud prevention.
01:15
Today's AgendaOverview of topics: simplifying dispute operations, preventing fraud losses, automating refunds, saving sales, and data analysis.
02:16
Audience Poll: ChallengesLive poll asking participants about their biggest challenges managing chargebacks and disputes.
02:55
Poll Results & KickoffReview of poll outcomes highlighting refund timing and inventory concerns, then handing off to Scott to start the presentation.
03:53
Pre-Authorization Fraud PreventionImportance of collecting device and transaction intelligence in the pre-authorization phase to stop criminal fraud.
04:36
Chargeback LandscapeStatistics on annual global disputes, average cost per chargeback, and the hidden operational costs to merchants.
07:24
Types of ChargebacksBreakdown of chargeback reasons: criminal fraud, friendly fraud, and legitimate disputes driven by merchant issues.
08:51
Understanding Friendly FraudDeep dive into friendly fraud types: accidental disputes, intentional misuse, and merchant errors leading to chargebacks.
11:13
Friendly Fraud ExamplesReal-world scenarios: shared card usage, policy abuse, and in-flight refund timing causing customer inquiries and disputes.
14:01
Kount
Kount is the leader in digital trust and safety, empowering businesses to unlock new revenue without risk.Learn more about KountMore Demos (1)
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