Demo Summary
In this video, you’ll see how Front unites all your customer messages—email, chat, WhatsApp—into one easy inbox. You’ll learn to set up personal and shared mailboxes, use tags and automation to sort and assign requests fast, and build cross-team workflows like refunds. Watch how teammates collaborate with internal comments and AI summaries, link customer data to draft quotes quickly, add a chatbot and no-code help center for self-service, and view simple analytics to track response times and customer happiness.
AI-Detected Features
Introduction & Front OverviewJacob introduces Front and explains how it combines email familiarity with help-desk efficiency, real-time collaboration, and automation to deliver exceptional customer service at scale.
00:00
Navigating Front's InterfaceOverview of the Front layout: personal inbox, shared inboxes (email, chat, WhatsApp), conversation queue, real-time collaboration view, and sidebar integrations for context.
00:31
Automating Message Routing & TaggingLearn how to use automated workflows for round-robin, load-balancing, or CRM-based assignment. Set up tags via keywords, data, or AI to categorize messages, trigger workflows, and monitor response-time warnings.
01:19
Cross-Team Workflows & HandoffsUse internal comments with hashtags (e.g., #refund) to route tasks seamlessly to other teams like finance, eliminating manual handoffs and streamlining cross-departmental processes.
02:16
Internal Collaboration & AI SummariesLoop teammates into conversations with internal comments and @mentions. Use AI summarization to onboard collaborators quickly, co-edit drafts in real time, and deliver a fast, cohesive customer reply.
02:34
Consulting Internal Systems with Dynamic ObjectsFront automatically recognizes IDs from your systems of record and displays key data inline. Draft quotes with pre-populated information for faster, more accurate responses without switching apps.
03:10
Self-Service with AI Chatbot & Knowledge BaseEnable customers to self-serve simple requests using Front Chat decision trees and a no-code knowledge base. Reduce team workload and let agents focus on complex, strategic issues.
04:09
Analytics & ReportingTrack key metrics—message volume, reply time, busiest hours, individual performance, tag trends, and customer satisfaction—to identify bottlenecks, reward top performers, and continuously improve service.
04:39
Wrapping Up & ResourcesConclusion of the walkthrough with pointers to Front Academy, Front Community, and award-winning support for further learning and assistance.
05:29
Front App
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