Front App Company Logo.png

Front App

Front is a modern customer service platform that centralizes all customer communications, enabling teams to deliver fast, accurate, and personalized responses. Companies use Front to streamline their workflows, improve team collaboration, and maintain service quality even as they scale. With features like AI-powered chatbots, no-code automation, and deep integrations, Front helps businesses boost productivity, enhance customer satisfaction, and drive growth. The platform combines the familiarity of email with the power of a help desk, allowing teams to handle complex issues efficiently while maintaining a personal touch.

Front App - Customers better

In this video, you’ll see how Front unites all your customer messages—email, chat, WhatsApp—into one easy inbox. You’ll learn to set up personal and shared mailboxes, use tags and automation to sort and assign requests fast, and build cross-team workflows like refunds. Watch how teammates collaborate with internal comments and AI summaries, link customer data to draft quotes quickly, add a chatbot and no-code help center for self-service, and view simple analytics to track response times and customer happiness.

Jacob introduces Front and explains how it combines email familiarity with help-desk efficiency, real-time collaboration, and automation to deliver exceptional customer service at scale.

Introduction & Front Overview

Overview of the Front layout: personal inbox, shared inboxes (email, chat, WhatsApp), conversation queue, real-time collaboration view, and sidebar integrations for context.

Navigating Front's Interface

Learn how to use automated workflows for round-robin, load-balancing, or CRM-based assignment. Set up tags via keywords, data, or AI to categorize messages, trigger workflows, and monitor response-time warnings.

Automating Message Routing & Tagging

Use internal comments with hashtags (e.g., #refund) to route tasks seamlessly to other teams like finance, eliminating manual handoffs and streamlining cross-departmental processes.

Cross-Team Workflows & Handoffs

Loop teammates into conversations with internal comments and @mentions. Use AI summarization to onboard collaborators quickly, co-edit drafts in real time, and deliver a fast, cohesive customer reply.

Internal Collaboration & AI Summaries

Front automatically recognizes IDs from your systems of record and displays key data inline. Draft quotes with pre-populated information for faster, more accurate responses without switching apps.

Consulting Internal Systems with Dynamic Objects

Enable customers to self-serve simple requests using Front Chat decision trees and a no-code knowledge base. Reduce team workload and let agents focus on complex, strategic issues.

Self-Service with AI Chatbot & Knowledge Base

Track key metrics—message volume, reply time, busiest hours, individual performance, tag trends, and customer satisfaction—to identify bottlenecks, reward top performers, and continuously improve service.

Analytics & Reporting

Conclusion of the walkthrough with pointers to Front Academy, Front Community, and award-winning support for further learning and assistance.

Wrapping Up & Resources

It helps teams talk to customers better and work together.

 Global, with a focus on North America and Europe

 Software, Financial Services, Healthcare, Retail, Manufacturing

 CTO, VP of Customer Service, Director of Operations, Head of Customer Experience, Chief Information Officer.

Front is a software company that helps businesses manage all their customer messages in one place. They combine emails, chats, and other communications into a single inbox, making it easier for teams to work together and respond quickly to customers. 

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Front offers several pricing plans:

- **Starter Plan**: $19 per user per month, suitable for small teams needing basic features.
- **Growth Plan**: $59 per user per month, includes advanced integrations and reporting tools.
- **Scale Plan**: $99 per user per month, offers smart rules and team management capabilities.
- **Premier Plan**: $229 per user per month, provides extensive services and enterprise-level support.

For more details, visit their [pricing page](https://front.com/pricing).

price_estimate

Front offers several key features to enhance team collaboration and customer communication:

- **Omnichannel Messaging**: Manage emails, SMS, live chat, and social media messages in one inbox. [Learn more](https://front.com)
- **Team Collaboration**: Collaborate with teammates directly on customer messages, assign tasks, and share drafts.
- **Workflow Automation**: Automate repetitive tasks and set up rules to streamline workflows.
- **Integrations**: Connect with tools like Slack, Dropbox, Shopify, Jira, and more to enhance functionality.
- **Analytics**: Access real-time data and customized reports to make informed decisions.



features

Front is designed for businesses of various sizes, from small teams to large enterprises. It's especially useful for:

- **Company Size**: Teams ranging from 2 to over 50 employees.
- **Job Titles**:
  - Customer Support Representatives
  - Sales Teams
  - Account Managers
  - Operations Managers
  - Marketing Teams
- **Industries**:
  - Technology
  - Financial Services
  - Logistics
  - Manufacturing
  - Professional Services



company_icp

Front serves a diverse range of customers. Notable examples include:

- **Branch**: A technology company that improved productivity by 40% in their member support team after switching to Front. [Read their story](https://front.com)
- **GoDaddy**: A web hosting company that uses Front to streamline customer communications and enhance service quality.
- **ClickUp**: A project management platform that leverages Front to manage client interactions efficiently.



best_customers

Companies use Front for various purposes, including:

- **Customer Support**: Providing timely and organized responses to customer inquiries across multiple channels.
- **Sales Communication**: Managing and tracking sales conversations to improve conversion rates.
- **Internal Collaboration**: Enhancing team coordination by centralizing communications and tasks.
- **Project Management**: Integrating with tools like Trello and Jira to manage projects directly from the inbox.
- **Marketing Campaigns**: Coordinating outreach efforts and tracking customer engagement.



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For more information, you can refer to Front's [Privacy Policy](https://front.com/privacy-policy) and [Terms of Service](https://front.com/terms).

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Front stands out by combining multiple communication channels into a single, collaborative inbox, enabling teams to work together seamlessly. Their platform emphasizes real-time collaboration, powerful automation, and integrations with numerous tools, making it a comprehensive solution for customer communication. [Learn more](https://front.com)