Name: Freshsales - AI-Powered CRM
Uploaded: 2024-08-07T12:32:02.000Z
Duration: 3 min 50 s
Description: Freshsales is an AI-powered CRM solution designed to streamline sales processes, enhance customer engagement, and boost productivity.

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Freshsales

Freshsales - AI-Powered CRM

In this video, you’ll see Freshsales, a simple online CRM. You learn how to track leads, deals, and customer info all in one spot. You see how to make calls, send emails, and give each lead a score inside the app. You also learn to view easy reports, predict your sales, and set up simple rules. Freshsales helps you save time and close more deals. Click the link to get free CRM picks.

Overview of Freshsales as an easy-to-use online CRM. See how it helps manage leads, deals, and customers from one app and learn about our free product selection tool.

Introduction to Freshsales CRM

Discover the 360° customer view, automatic profile enrichment, and customizable lead scoring to prioritize the right prospects.

Comprehensive Lead Management

Learn how to place one-click calls, purchase local or toll-free numbers, record voicemails, and have all calls logged automatically.

Built-in Calling Features

See how Freshsales tracks emails sent from the CRM, measures performance, and offers default and customizable reports with charts and graphs.

Email Integration & Reporting

Automate repetitive tasks like field updates, emails, and invoices. Set event triggers and use custom email templates for common workflows.

Automation & Workflows

Integrate Freshsales with other Freshworks products or third-party apps using built-in connectors and webhooks for seamless data sharing.

App Integrations

Explore Freshsales’ easy-to-use interface, centralized design, visual sales pipeline, deal filters, and dashboards for quick insights.

Key Benefits & Visualization

Review integration and email limits to consider before upgrading. Use our product selection tool for a personalized CRM shortlist.

Limitations & Next Steps

An intuitive AI-powered CRM that streamlines sales processes with automation, predictive lead scoring, and integrated communication tools.

Freshsales is an easy-to-use, AI-powered customer relationship management (CRM) software developed by Freshworks. It helps sales teams organize customer information, communicate effectively, and close deals faster. With features like email, phone, and chat integration, along with AI insights, Freshsales enables businesses to manage their sales processes efficiently. ([freshworks.com](https://www.freshworks.com/products/what-is-freshsales/?utm_source=openai))

company_summary

Freshsales offers several pricing plans to accommodate different business needs:

- **Growth**: $9 per user per month, billed annually. Suitable for startups and small to medium-sized businesses.

- **Pro**: $39 per user per month, billed annually. Ideal for growing and mid-sized businesses requiring advanced capabilities and AI assistance.

- **Enterprise**: $59 per user per month, billed annually. Designed for mid to large-sized businesses needing advanced customization and governance capabilities.

A free plan is also available for small teams of up to three users. For more details, visit their [pricing page](https://www.freshworks.com/crm/suite/pricing/).

price_estimate

Freshsales is designed for businesses of various sizes, including:

- **Company Size**: Small startups to large enterprises, typically ranging from 10 to over 1,000 employees.

- **Job Titles**: Common users include Sales Representatives, Sales Managers, Marketing Managers, Customer Success Managers, and Business Development Executives.

- **Industries**: Freshsales serves a wide range of industries, such as Technology, Retail, Financial Services, Healthcare, and Manufacturing.

company_icp

Freshsales offers a variety of features to enhance sales processes:

- **360-Degree Customer View**: Provides a comprehensive view of customer interactions, helping sales teams personalize their outreach. ([freshworks.com](https://www.freshworks.com/crm/sales/features/?utm_source=openai))

- **Multichannel Communication**: Integrates email, phone, chat, and social media channels like WhatsApp and Facebook Messenger, allowing seamless communication with customers. ([freshworks.com](https://www.freshworks.com/crm/sales/features/?utm_source=openai))

- **AI-Powered Insights**: Utilizes Freddy AI to score leads, predict deal closures, and recommend next steps, enabling smarter decision-making. ([freshworks.com](https://www.freshworks.com/crm/sales/features/?utm_source=openai))

- **Sales Automation**: Automates repetitive tasks such as follow-ups and data entry, increasing team productivity. ([freshworks.com](https://www.freshworks.com/crm/sales/features/?utm_source=openai))

- **Customizable Pipelines**: Allows creation of multiple sales pipelines tailored to different products or markets, providing clear visibility into deal progress. ([freshworks.com](https://www.freshworks.com/crm/sales/features/?utm_source=openai))

features

Companies utilize Freshsales in various ways:

- **Lead Management**: Capturing and nurturing leads through automated workflows and personalized communication.

- **Sales Pipeline Tracking**: Monitoring deals at different stages to ensure timely follow-ups and closures.

- **Customer Engagement**: Engaging with customers across multiple channels to build strong relationships.

- **Performance Analytics**: Analyzing sales data to identify trends and areas for improvement.

- **Marketing Automation**: Running targeted campaigns and tracking their effectiveness to drive sales.

use_cases

Notable companies using Freshsales include:

- **Blue Nile**: A leading online diamond retailer that improved sales and customer retention by providing personalized recommendations at each stage of the customer journey. ([freshworks.com](https://www.freshworks.com/products/what-is-freshsales/?utm_source=openai))

- **Humn**: A rapidly scaling company that acquired 10 times more customers and reduced administrative tasks by 20% using Freshsales. ([freshworks.com](https://www.freshworks.com/crm/suite/pricing/?utm_source=openai))

- **Sify**: A digital services company that enhanced audience profiling and marketing effectiveness by integrating Freshsales into their organization. ([freshworks.com](https://www.freshworks.com/crm/suite/pricing/?utm_source=openai))

best_customers

For more information, you can refer to Freshsales' [Privacy Policy](https://www.freshworks.com/privacy/) and [Terms of Service](https://www.freshworks.com/terms/).

legal_info

Freshsales stands out by combining AI-powered insights with a user-friendly interface, enabling sales teams to work more efficiently. Its seamless integration of sales and marketing tools on a unified platform helps businesses personalize customer interactions and accelerate revenue growth. ([freshworks.com](https://www.freshworks.com/products/what-is-freshsales/?utm_source=openai))

Freshsales - AI-Powered CRM

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