Name: BrainStorm - Customer Education
Uploaded: 2024-07-25T15:52:01.000Z
Duration: 2 min 56 s
Description: Send adoption soaring with the winning platform for employee software training and customer education.

BrainStorm-Logo-highres.png

BrainStorm

Paid

Equip your customers with the only learning platform that’s purpose-built for software adoption. 

Accelerate onboarding, deepen engagement, and grow usage.

Whether you’re a Solution Provider onboarding new clients or an L&D team focused on onboarding employees to the company tech stack, BrainStorm will make your job easier, and your results better.

Activate dark users – BrainStorm is the only learning platform that proactively targets licensed users who haven’t logged in yet. When you convert dark users, your usage impact moves from incremental to exponential.

Accelerate adoption – Don’t just teach users how, teach them when and why to use features and applications. BrainStorm is built to automate training that gets people to change the way they work.

Expand feature use – Drive deeper and broader feature adoption. Help more users move beyond the basics and integrate their tools into their daily work processes.

BrainStorm - Customer Education

In this video, you will see Brainstorm. It is a tool that helps companies teach new and existing customers. You will look at the back-end portal. You upload videos, PDF guides, and surveys. Then you link them into a custom path of lessons. Each customer gets their own branded account. They see only the lessons they need, like by role or department. You will also learn how Brainstorm can cut training time in half, reduce support calls, and help customers succeed faster.

Overview of Brainstorm as a software adoption tool for onboarding new customers, empowering existing ones, and showcasing engagement results.

Introduction to Brainstorm

Using the Brainstorm portal to upload videos, PDFs, and surveys, then string them into personalized, non-linear flows without needing instructional design expertise.

Building Customized Experiences

Each customer gets a branded portal and unique account view. Track engagement, set up user groups, and automate content assignments for new hires or campaigns.

Customer Accounts & Group Management

Real-world example: Fishbowl halved its onboarding time via Salesforce integration. Users answer role and department surveys to receive tailored training courses in a private portal.

Fishbowl Case Study & Role-Based Training

Wrap-up and invitation to explore Brainstorm further, highlighting its powerful onboarding and customer success capabilities.

Closing & Next Steps

Award winning platform for customer education.

Organizations use BrainStorm in various ways:

- **Software Vendors**: To help customers learn and use their software effectively. ([brainstorminc.com](https://www.brainstorminc.com/?utm_source=openai))
- **IT Teams**: To train employees on new software tools and ensure they are used correctly. ([brainstorminc.com](https://www.brainstorminc.com/?utm_source=openai))
- **Change Management**: To support employees during transitions to new software systems. ([brainstorminc.com](https://www.brainstorminc.com/?utm_source=openai))

use_cases

- **Communication Tools**: Send messages and emails to help users learn about new software.
- **Learning Management**: Provide lessons and courses to teach users how to use software effectively.
- **Analytics**: Track how well users are learning and using the software.
- **Personalized Learning Paths**: Create custom learning experiences based on user needs.
- **Integration with Other Tools**: Connect with other software to make learning seamless.

features

BrainStorm stands out because it combines communication, learning, and analytics into one platform. This integrated approach helps organizations teach their users effectively and track their progress, leading to better software adoption and usage.

company_uniqueness

BrainStorm is designed for organizations of all sizes, from small businesses to large enterprises. It's especially useful for:

- **Company Size**: Organizations ranging from small businesses to large enterprises.
- **Job Titles**: IT Managers, Training Coordinators, Change Management Specialists, Software Adoption Leads, and Customer Success Managers.
- **Industries**: Technology, Finance, Healthcare, Education, and Manufacturing.

company_icp

BrainStorm offers various pricing plans based on the needs of the organization. For specific pricing details, it's best to contact BrainStorm directly through their website.

price_estimate

- **Privacy Policy**: [https://www.brainstorminc.com/privacy-policy](https://www.brainstorminc.com/privacy-policy)
- **Terms of Service**: [https://www.brainstorminc.com/terms-of-service](https://www.brainstorminc.com/terms-of-service)

legal_info

BrainStorm is a company that helps people and organizations use software better. They make tools that teach users how to use different software programs, making work easier and more efficient.

company_summary

Some notable customers include:

- **Oracle**: Used BrainStorm to simplify end-user training and change management.
- **Quickbase**: Enhanced customer education and satisfaction with BrainStorm's tools.
- **Fishbowl**: Reduced go-live timelines and improved customer retention by implementing BrainStorm.

BrainStorm - Customer Education

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