Usersnap

Usersnap is a user feedback platform that helps product teams collect issues, ideas, and surveys to scale user testing and gain confidence in product decisions.

About:

Usersnap is a comprehensive user feedback and bug tracking tool designed to help web and mobile teams collect, manage, and act on customer feedback. It enables organizations to collaborate with customers directly in the browser, automatically capture and organize voice of customer insights, and share them with teams. Usersnap offers features for visual feedback, bug reporting, surveys, analytics, and integrations with other tools. It's used by both tech startups and large enterprises to improve product development, user experience, and customer support processes.

Best fit for:

Employee Count: 10-500

Location: Global

Industries: Technology, SaaS, Information Technology and Services, Web Development

Job Titles: Product Managers, UX Designers, Customer Support Managers, Web Developers

Key Features:

Visual Feedback: Screenshots, annotations, and screen recordings for clear issue reporting

Customizable Feedback Forms: Collect specific data with tailored questions and fields

Bug Tracking: Organize and manage reported issues efficiently

User Surveys: Gather insights through various survey types (NPS, CSAT, etc.)

Analytics and Reporting: Measure feedback trends and product success

Integrations: Connect with popular project management and communication tools

Company Summary

Usersnap is a company that helps businesses collect and manage feedback from their users. They provide tools that allow users to share their thoughts, report issues, and suggest improvements directly within websites or applications. This helps companies understand what their users need and make their products better. (usersnap.com)

Price Estimate

Usersnap offers several pricing plans to fit different needs:

Starter Plan: €39 per month, suitable for small teams.
Growth Plan: €89 per month, designed for growing teams.
Professional Plan: €159 per month, for larger teams needing advanced features.
Premium Plan: Starting from €319 per month, for multiple teams.
Enterprise Plan: Custom pricing for large organizations.

For more details, visit their pricing page: (usersnap.com)

Who is Usersnap for?

Usersnap is ideal for businesses of various sizes, from small startups to large enterprises. It’s especially useful for:

Company Size: Teams ranging from 5 to over 2000 employees.
Job Titles:
- Product Managers
- Customer Support Specialists
- Developers
- UX/UI Designers
- Quality Assurance Engineers
Industries:
- Technology
- Financial Services
- Education
- Mobility
- E-commerce

(usersnap.com)

Features, Functionalities, and Benefits

Usersnap offers a variety of features to help businesses collect and manage user feedback:

Visual Feedback Capture: Users can take screenshots and record their screens to report issues or share suggestions. (usersnap.com)
Micro Surveys: Create surveys like CSAT (Customer Satisfaction), NPS (Net Promoter Score), and multiple-choice questions to gather user opinions. (usersnap.com)
AI-Assisted Insights: Use artificial intelligence to analyze feedback trends and identify urgent issues. (usersnap.com)
Context Enrichment: Automatically collect technical details like browser information and user data to understand feedback better. (usersnap.com)
Targeting & Segmentation: Show feedback forms to specific user groups based on their behavior or attributes. (usersnap.com)
Changelog Announcements: Inform users about new features or updates directly within your product. (usersnap.com)
Integrations: Connect Usersnap with tools like Jira, Slack, and Trello to streamline workflows. (usersnap.com)

Use Cases

Companies use Usersnap in various ways:

Bug Reporting: Users can report bugs with screenshots and technical details, helping developers fix issues faster. (usersnap.com)
Feature Requests: Collect and prioritize new feature ideas from users to guide product development. (usersnap.com)
User Testing: Gather feedback during product testing phases to ensure a smooth user experience. (usersnap.com)
Customer Support: Allow users to report issues directly within the app, improving support efficiency. (usersnap.com)
Product Announcements: Share updates and new features with users through in-app messages. (usersnap.com)

Who Are Their Best Customers?

Usersnap is trusted by many notable companies:

Microsoft: Uses Usersnap to collect user feedback and improve their products. (usersnap.com)
BBC: Utilizes Usersnap to gather audience feedback and enhance their online services. (usersnap.com)
WP Engine: Employs Usersnap to streamline customer support and product development. (usersnap.com)

What Makes Usersnap Different?

Usersnap stands out by offering a comprehensive platform that combines visual feedback, surveys, and in-app announcements. This all-in-one approach helps businesses understand and act on user feedback efficiently. Their tools are designed to be easy to use and integrate seamlessly with existing workflows. (usersnap.com)