Spiky.ai

Spiky.ai is a sales tool that improves sales outcomes and changes the way revenue teams sell through its Real-Time Insights, Personalized Coaching AI, and Automation layer. It transforms how teams handle customer conversations through three standout features that make it different from regular conversation tools.

The platform gives sales reps live, in-meeting guidance—not just after-meeting analysis. This means you get immediate feedback to address customer concerns while you're still talking to them.

Spiky's Personalized Coaching AI offers 360° feedback at every pipeline stage through personalized performance reviews. It analyzes text, video, tone, sentiment, and engagement for complete insights that help you improve.

The Automation part eliminates busywork by automatically spotting action items, updating your CRM, and creating meeting summaries. This approach has earned the platform a perfect 5.0/5 user rating across review sites like G2 and AppSumo.

One Head of GTM shared: "Spiky has accelerated our sales by boosting team competence and reducing time-consuming tasks. With Spiky's scores and EQ insights, we saw a 20% productivity increase."

Sales teams looking to improve through AI coaching get the most from the platform because it guides them during conversations when it matters, instead of just offering insights after meetings end.

Spiky.ai's pricing structure includes five tiers that scale from solo users to big companies, each with specific meeting allowances and features to match different needs and budgets.

Free Plan

The Free Plan costs $0 monthly and includes 10 meetings with 40 questions plus basics like transcription, commenting, and reel sharing. It's perfect for trying out the platform without spending a dime.

Plus Plan

Small teams will like the Plus Plan at $15 monthly ($18 annually), which covers 30 meetings with 60 questions. You get team management tools, keyword tracking, and the Spiky Agent feature—great for 2-10 person teams who want collaboration and basic analytics.

Pro Plan

The Pro Plan costs $24-$29 monthly, still with 30 meetings but 100 questions. This tier adds AI coaching, CRM integration, Slack connectivity, and pre-built playbooks. Mid-sized teams focused on performance improvement and workflow automation find this most valuable.

Premium Plan

Growing businesses with lots of meetings should look at the Premium Plan at $40-$49 monthly. Unlimited meetings and 200 questions remove all caps, while deep analytics support data-driven decisions for teams with frequent client calls.

Enterprise Plan

The Enterprise Plan offers custom pricing with unlimited meetings, all Premium features, plus dedicated support and enhanced security for large organizations.

Annual billing saves you 2-3 months of fees each year. Teams with 20+ monthly meetings should pick higher tiers to avoid hitting limits, while smaller teams can start with Plus and upgrade as needed. The question allowances matter most for teams doing deep conversation analysis, making Pro or Premium worth the money for coaching-focused groups.

Spiky.ai delivers concrete results that directly boost productivity, performance, and revenue across sales and meeting operations.

Save Valuable Time with Automated Note-Taking

The most obvious value is time savings. The platform eliminates note-taking during meetings and creates comprehensive summaries automatically. Users say the automated to-do list creation "for each and every member in the meeting helps a lot, buys us time and effort." This typically saves sales reps 1-2 hours every week, letting them focus on selling instead of paperwork.

Improve Sales Performance and Revenue Metrics

The sales performance improvements translate to real money. A Head of Sales Enablement reported that "since implementing Spiky, we've seen a 7% increase in our sales closure rate." The real-time coaching capabilities help reps stay on target during calls, while AI-generated insights help teams copy successful conversation patterns.

Boost Team-Wide Productivity

Productivity gains go beyond individual reps. A Head of GTM noted that with "Spiky's scores and EQ insights, we saw a 20% productivity increase." The 360° feedback system provides smart coaching at every pipeline stage, supporting ongoing improvement for reps and entire teams.

Enhance Meeting Efficiency and Follow-Through

Meeting efficiency improves for everyone through automated action item identification that ensures opportunities don't get lost after calls. Detailed analytics help teams understand "what resonates, where engagement drops, and how communication style impacts clarity."

Transform Customer Conversations into Product Insights

Customer insight collection becomes easy, with one user highlighting how the platform makes it "super easy to extract and understand what customers are asking during the calls, which created a seamless flow for our product roadmap." This turns customer conversations into actionable product insights.

Accelerate Training and Onboarding

Training benefits come from creating libraries of best practices. Teams can "create snippets of the best parts of a call to add to the academy that can benefit staff onboarding," enabling repeatable coaching that speeds up new hire development and maintains consistent performance across growing organizations.

Spiky.ai offers a complete set of features designed to enhance sales conversations, provide coaching, and automate admin tasks. Instead of isolated tools, the system creates an integrated ecosystem where real-time insights inform personalized coaching, which then feeds into automated workflows that save time and catch every detail.

Real-Time Insights

What makes the platform special compared to competitors is its ability to provide live guidance during your meetings. While other platforms focus mainly on post-meeting analysis, Spiky's Real-Time Coach analyzes conversations as they happen to offer immediate feedback. Your reps get strategic direction when they need it most, helping them stay on message, follow playbooks, and address customer concerns during the actual conversation.

The system analyzes multiple aspects at once, including tone, sentiment, and engagement levels, giving a complete view of how the conversation is going. This real-time analysis ensures every conversation becomes strategic, rather than saving insights for later review. Users consistently say this feature helps them "stay on target" during calls, keeping focus on key objectives while adapting to customer responses in real-time. The immediate feedback allows your team to fix conversations before opportunities slip away, making each interaction more productive.

Personalized Coaching AI

The AI coaching goes beyond generic advice by providing personalized guidance based on individual rep patterns and successful conversation models. The system delivers 360° feedback at every pipeline stage, offering individual, team, and deal-based performance reviews that create a complete understanding of what works and what needs improvement. This approach ensures coaching isn't one-size-fits-all but tailored to each person's specific strengths and growth areas.

The platform identifies successful conversation patterns within your organization and helps copy them across your entire team. By analyzing not just text but also video, tone, sentiment, and engagement, the system provides deeper insights into what makes conversations successful. This context-aware feedback supports ongoing improvement by showing reps exactly which behaviors lead to better outcomes.

Users appreciate how this creates "repeatable and scalable coaching" opportunities, allowing managers to provide consistent guidance based on data rather than gut feelings. The system learns from your best performers and helps everyone reach that level through targeted recommendations and specific behavioral insights.

Automated Action Items

One of the most practical benefits is automatically identifying and tracking action items from your meetings. The system creates comprehensive to-do lists for each meeting participant, eliminating manual note-taking and confusion about who's responsible for what next steps. This automated identification ensures opportunities aren't lost in post-call handoffs or follow-ups.

Users consistently report that this feature "helps a lot, buys us time and effort" by removing the admin burden that typically follows important meetings. Instead of spending time after each call trying to remember and document action items, your team can focus on execution while the platform handles the tracking and organization. The system doesn't just create generic task lists—it intelligently categorizes actions by participant and priority, making follow-up more efficient.

Call Recording & Transcription

The platform provides complete call recording and transcription across all major meeting platforms, including Google Meet, Microsoft Teams, and Zoom. The system captures both audio and video, creating full documentation for training, analysis, or compliance. All recordings are stored securely in Amazon data centers with encryption both at rest and in transit, keeping your sensitive business conversations protected.

Beyond simple recording, the platform's accurate transcription enables detailed searching through meeting content, making it easy to find specific discussions months later. These recordings become valuable training assets, allowing you to create snippets of best practices to share across your organization. Managers say this capability allows them to "review and listen to hundreds of calls" that would otherwise be impossible to monitor, greatly expanding their ability to provide relevant coaching and identify successful patterns.

The asynchronous review capability ensures that people who missed live meetings can quickly catch up on important discussions and decisions, maintaining team alignment without requiring everyone to attend every conversation.

Sales Engagement & AI/Machine-Learning Add-ons

The platform's advanced AI capabilities go far beyond basic transcription to provide sophisticated sales engagement insights. The system includes keyword tracking, topic tracking across multiple meetings, and comprehensive emotion and sentiment analysis that help your sales teams identify patterns in successful deals and repeat them systematically. These tools transform subjective sales interactions into measurable, data-driven insights.

The system analyzes text, video, tone, sentiment, and engagement to provide deeper understanding of customer interactions. This multi-layered analysis helps you identify exactly when customer interest peaks or drops during conversations, enabling more strategic follow-up and better deal forecasting. The platform measures customer engagement during calls and provides detailed analytics about what resonates with prospects and what causes them to disengage.

AI-powered forecasting helps teams predict deal outcomes with greater precision by analyzing conversation patterns, engagement levels, and historical success indicators. This predictive intelligence enables better resource allocation and more accurate pipeline management, giving sales leaders the insights they need to make strategic decisions about where to focus for maximum impact.

Spiky.ai's integration ecosystem connects seamlessly with your existing business systems, creating a unified workflow that eliminates data silos and cuts administrative overhead. The system transforms how you manage customer interactions by automatically syncing conversation data across your entire tech stack.

Sales representatives typically spend 18% of their time on CRM activities, making automated data sync a critical productivity driver. CRM integrations with Salesforce and HubSpot address this pain point directly by ensuring customer records stay current without manual entry. The Salesforce integration connects sales processes directly with customer data, automatically correlating deals and meetings without manual work.

Meeting platform connectivity with Google Meet, Microsoft Teams, and Zoom includes auto-join capabilities that capture every conversation without requiring you to remember to start recording. Calendar sync streamlines meeting scheduling while ensuring all relevant data flows into your analytics dashboard.

The API capabilities provide access to comprehensive meeting data including transcripts and attendee analytics, enabling custom connections with specialized business systems when off-the-shelf options don't meet your needs.

These workflow improvements deliver measurable results. One Head of Sales Enablement noted a "7% increase in our sales closure rate" after implementing the integrated approach. A Head of GTM saw a "20% productivity increase" using the insights, while a Founder & CEO found the platform "streamlined our review process" for hundreds of daily calls that were previously impossible to monitor effectively.

Your sensitive business data gets enterprise-grade protection with Amazon data center storage, with full encryption both at rest and in transit. No security shortcuts—your meeting recordings and transcripts stay completely secure.

The platform handles major regulatory requirements including GDPR compliance for European operations and KVKK adherence for Turkey's Personal Data Protection Law. Your organization stays compliant no matter where your team operates globally.

The consent management removes compliance guesswork. The platform includes functionality to send consent emails to meeting participants before recording begins, building trust with clients while keeping you legally covered.

You control your data completely through self-service deletion mechanisms that let you remove company or personal information whenever needed. Their privacy policy explains exactly how personal data gets handled, and their dedicated help center sections for privacy, security, and data protection show they take these issues seriously. The security measures meet industry standards while giving you the transparency your business needs.

One of the platform's standout features isn't technical—it's their exceptional customer support that sets them apart in the conversation intelligence space. Instead of waiting for you to ask questions, the support team contacts new users proactively to guide them through the platform during onboarding.

Users consistently describe the support team as "friendly, kind, agile," highlighting how this hands-on approach helps them "navigate through the dashboard confidently." The enthusiasm shows in one user's review: "I have NEVER had the opportunity to be greeted by a customer service representative that has contacted me to walk me through the portal." This level of personalized attention is rare in software, making it a genuine advantage.

The platform itself is "very easy to set up," but the comprehensive onboarding support ensures you get maximum value from day one. Beyond the initial walkthrough, there's extensive help center documentation covering everything from basic functions to advanced features, privacy policies, and integration guides.

This support translates into real business outcomes. Users report that they "haven't run into any major issues so far," and when questions do arise, the responsive support team ensures minimal disruption to your workflow. This proactive support model contributes significantly to the perfect 5.0/5 user satisfaction ratings across review platforms, reducing the typical friction of implementing new sales technology and helping teams achieve faster time-to-value.

Spiky.ai's real-time coaching provides live guidance during meetings rather than post-call analysis. The automated coaching standardizes best practices across teams, creating what users describe as "repeatable and scalable coaching" opportunities.

The platform delivers comprehensive meeting analytics covering engagement, clarity, and emotional tone with clear visual breakdowns. Users praise how the system "turns subjective interactions, like meetings, into measurable, actionable insights."

The flexible free tier allows up to 10 meetings per month at no cost, making testing easy without financial commitment. Customer support receives particularly high marks, with users describing the team as "friendly, kind, agile." One reviewer noted: "I have NEVER had the opportunity to be greeted by a customer service representative that has contacted me to walk me through the portal."

The platform maintains a 5.0/5 rating across review platforms, reflecting consistently high user satisfaction.

Meeting limitations on lower-tier plans require upgrades for high-volume teams—the free plan caps at 10 meetings while Plus allows 30. Question allowances range from 40 to 200 depending on your plan, which might feel restrictive for teams with extensive analysis needs.

Teams face an initial learning curve adapting to AI insights in their workflow. The per-user pricing model becomes expensive for larger organizations, particularly when scaling to the Premium tier at $40-$49 per user monthly.