Spekit

Spekit is a just-in-time learning platform that puts your company's knowledge directly into the tools your team already uses. Founded in 2018 by Melanie Fellay and Zari Zahra, it was born from their frustration with traditional training methods that kept people away from their actual work.

The Spekit just-in-time learning platform embeds your company's tribal knowledge and processes into the tools your team uses every day so they can be more effective and productive without losing time searching for critical information, context switching, or sitting through long training sessions.

With Spekit, you can drive change, promote best practices, ensure tool adoption and accountability, and onboard new employees remotely with ease.

Spekit keeps pricing simple with two main tiers: Basic ($10/user per month) and Premium ($20/user per month). You can also add product guides and in-app messaging for an extra $5/user monthly.

For a 50-person team, the annual cost works out to:

• Basic: $6,000/year
• Premium: $12,000/year
• With add-ons: $15,000/year

Premium includes advanced analytics, engagement features, and a dedicated customer success manager to help you get the most from your implementation. This approach lets you "pay for only what you need" with options based on team size and specific needs.

While Spekit's pricing is straightforward, costs can add up for larger organizations. Compared to Seismic and Highspot, Spekit offers a more focused solution with pricing that reflects its specialized approach rather than trying to be an all-in-one sales enablement platform.

Organizations using Spekit see real improvements across several areas:

Accelerated Onboarding

Onboarding speeds up dramatically. Companies report up to 80% faster ramp time for new employees because they learn while doing actual work instead of sitting through generic training.

Reduced Context Switching

Context switching practically disappears. By getting answers within existing workflows, employees stay focused without interrupting their momentum to hunt for information.

Enhanced Knowledge Retention

Knowledge sticks better through Spekit's bite-sized, contextual approach. Information delivered right when you need it is much more memorable than information presented in isolation.

Decreased Support Tickets

Support tickets drop by 30-40% according to customer case studies. Employees find answers themselves instead of waiting for help desk responses.

Improved Tool Adoption

Tool adoption and process compliance improve as users get guided through the correct steps while performing tasks. This matters especially for complex systems like Salesforce, where proper data entry makes all the difference.

Consistent Remote Onboarding

Remote employees receive consistent onboarding regardless of location—a critical advantage for distributed teams.

Seamless Process Updates

When processes change, everyone gets updated instantly within their workflow, keeping the whole team aligned.

Democratized Knowledge Sharing

Best of all, Spekit democratizes knowledge sharing. Subject matter experts easily share insights without complicated technical processes.

These benefits translate to real business results. Sales teams using Spekit have reported a 70% increase in deal save rates and 20% higher quota attainment. Rather than treating training as a one-time event, Spekit makes it an ongoing part of daily work.

Spekit stands out through its innovative approach to knowledge delivery and learning. The platform's key features work together to create an experience that fits naturally into existing workflows, making learning a continuous, effortless process rather than a separate activity. Here's what makes Spekit different:

One-Click Salesforce Integration

Spekit's seamless Salesforce integration automatically maps and displays training content directly onto Salesforce fields, objects, and picklists. Unlike approaches that need manual setup for each element, Spekit's one-click integration pulls in your Salesforce metadata and lets you choose which elements need explanation.

When a sales rep hovers over "Opportunity Stage," they instantly see the definition, process guidance, and best practices without leaving Salesforce. This contextual help cuts confusion and improves data quality.

No-Code, Rapid Deployment

You can set up Spekit and create your first content in under 30 minutes, with complete rollout typically happening within two weeks. This no-code approach beats traditional knowledge systems that often take months to implement and need technical specialists.

The intuitive interface lets subject matter experts create and publish content without IT support. Critical knowledge gets shared quickly when it's relevant, rather than getting stuck in development queues.

In-App Training

Spekit delivers training directly within users' workflows, so they never need to leave their current application. When someone encounters an unfamiliar field or process, they access relevant guidance without switching contexts.

A customer service rep using a CRM can instantly see call scripts and troubleshooting guides right next to the customer record they're viewing. This contextual relevance provides information exactly where needed, improving adoption and reducing errors.

Real-Time Content Updates

When processes change, Spekit ensures everyone has current information through automatic synchronization. Updates to definitions, documentation, and training resources appear instantly across all access points.

This eliminates outdated wiki pages or knowledge bases that cause confusion and mistakes. When a pricing policy changes or a new field appears in Salesforce, everyone sees updated guidance immediately.

In-App Alerts and Knowledge Checks

Spekit pushes in-app alerts for important changes and uses knowledge checks to assess understanding. Rather than hoping employees read email announcements, administrators ensure critical updates appear directly in the workflow.

Knowledge checks verify that team members understand important concepts before proceeding with processes. This interactive component reinforces learning and shows management where knowledge gaps exist.

Collaborative Content Creation

The user-friendly interface makes it easy for subject matter experts to contribute and update resources without technical expertise. This ensures people with the most relevant knowledge can share it directly, without translation layers that might introduce errors.

A product manager can quickly update feature documentation themselves rather than submitting changes to a technical writer. This keeps content accurate and current while reducing bottlenecks.

Spekit multiplies its value through a robust integration ecosystem that connects with essential workplace tools, delivering knowledge exactly where work happens.

Single Sign-On (SSO) Solutions

Spekit integrates with major SSO providers including Okta, OneLogin, and Microsoft Azure AD. This streamlines user management through secure provisioning and de-provisioning via your existing identity management system. When someone joins or leaves, their Spekit access updates automatically alongside other applications.

Salesforce Integration

As an official Salesforce AppExchange Partner, Spekit offers deep integration that connects via API without requiring package installation. Administrators select which objects, fields, and picklist values to sync, ensuring guidance appears for the most critical elements in your Salesforce instance.

This integration goes beyond simple field definitions—it guides users through complex processes spanning multiple screens and steps, reducing support tickets and improving data quality.

Browser Extensions

The Spekit Chrome extension enables access to knowledge from any web workflow. This means employees get help whether they're in Salesforce, Gmail, or any other web application.

The extension creates a consistent experience across different tools, providing a unified knowledge base that follows users throughout their digital workspace.

Communication Tools

Spekit's integration with Slack enables searchable knowledge and alerts within communication channels where teams already collaborate. Rather than creating another place to check for information, Spekit brings knowledge into the conversation.

Team members can search for product information directly in Slack or receive alerts about process changes in the relevant project channel, reducing friction and ensuring important updates reach everyone.

Other Workplace Applications

Beyond these core integrations, Spekit connects with sales tools like Outreach and conversation intelligence platforms like Chorus. These connections help sales and operations teams move smoothly between different systems.

By creating a cohesive knowledge layer across applications, Spekit reduces context switching and delivers information when users need it. A sales rep can access the same guidance whether they're in their CRM, email platform, or document system.

Spekit takes data protection seriously. The platform is SOC 2 certified, showing its commitment to security best practices and rigorous controls.

This certification matters especially given Spekit's integration with systems like Salesforce that contain valuable customer and business data. The Salesforce security team has reviewed Spekit's integration, providing extra assurance for organizations with strict compliance requirements.

Spekit's SSO integration enhances security through secure user provisioning and de-provisioning. This keeps access management streamlined and consistent with your broader security policies. When someone leaves your organization, their access to sensitive information in Spekit automatically revokes alongside other systems.

The platform's permissions let administrators control which team members can create, edit, or view different types of content. This granular access control ensures sensitive information stays available only to appropriate personnel.

For enterprises with specific regulatory requirements, Spekit's security framework provides necessary controls to maintain compliance while still delivering seamless knowledge access—crucial for regulated industries like financial services and healthcare.

Users consistently praise Spekit's customer support across industries. The responsiveness and helpfulness of their support team frequently stand out in customer reviews.

As one customer put it, "One of the best things about Spekit is the responsiveness of their support team". Another noted that "They are extremely receptive to feedback", helping organizations maximize their implementation value.

Premium tier customers receive enhanced support including a dedicated Customer Success Manager who tailors the platform to specific business needs and ensures adoption across teams. This personalized approach helps organizations overcome common hurdles when implementing new knowledge management tools.

The onboarding process works smoothly, with users reporting successful implementation alongside other business systems. One customer described successfully implementing Spekit alongside FinancialForce PSA, highlighting the platform's flexibility and integration capabilities.

Beyond reactive support, the Spekit team actively seeks feedback and incorporates user suggestions into product development. This customer-centric approach ensures the platform evolves based on real-world usage patterns and requirements.

Spekit users consistently highlight several standout advantages:

• Intuitive, User-Friendly Interface: As one user stated, "The content is easy to access, easy to edit, and the UI is efficient with a clean, modern look. Not many tools get all of those things right."
• Effective Knowledge Management: Information is immediately accessible rather than buried in lengthy documents or complex systems. Users appreciate how Spekit breaks information into digestible pieces consumed quickly without interrupting workflow.
• Contextual In-App Guidance: Delivers help exactly where needed, eliminating the frustration of searching through documentation. This targeted approach provides relevant information based on what the user is currently doing.
• Improved Training and Onboarding: Organizations report significant improvements, with one customer noting a 50% reduction in training time for new hires. This acceleration means new team members become productive faster.
• Chrome Extension: Provides seamless access across web applications. This ubiquitous presence means help is always available regardless of which tool an employee is using.
• Analytics Features: Track content effectiveness to help organizations continuously improve their knowledge resources. By understanding which content gets used most and which questions remain unanswered, teams can focus on filling knowledge gaps.
• Reduced Support Tickets: Spekit measurably reduces support tickets and repetitive questions. When employees find answers themselves, support teams can focus on more complex issue

While Spekit earns mostly positive feedback, potential adopters should consider these limitations:

• Resistance to Change: Some organizations experience resistance from staff, particularly in industries that typically resist new technology. Spekit requires proper change management to ensure adoption across teams.
• Usability Quirks: As a relatively newer platform, some users report occasional usability quirks. For example, some mention Speks appearing in unwanted places or requiring minor adjustments to fit specific workflows.
• Pricing for Larger Teams: The pricing structure can get expensive for larger teams or organizations planning to scale. Enterprises should carefully consider the total investment when planning widespread deployment.
• Limited Support in Basic Tier: The Basic tier offers limited support compared to Premium, which may challenge organizations without internal expertise to manage implementation. The dedicated Customer Success Manager in the Premium tier adds significant value that might be missed at the Basic level.
• Advanced Personalization Limitations: Some users note limited advanced personalization and user segmentation features unless paired with additional tools. Organizations with complex segmentation needs might need to supplement Spekit with other solutions for highly targeted content delivery.