PhoneBurner

PhoneBurner is a cloud-based sales acceleration platform that boosts outbound sales productivity through power dialing and workflow automation.

PhoneBurner helps sales teams make more calls while keeping conversations personal. It eliminates manual dialing and administrative tasks, automating the repetitive parts of sales calls without losing the human touch.

The platform works well for sales operations of any size, though mid-sized to large teams often see the most dramatic benefits. PhoneBurner combines calling capabilities with follow-up automation and CRM integration for a complete sales acceleration system.

While their company timeline isn't detailed in our research, PhoneBurner has evolved to offer integrations with major CRMs like Salesforce, HubSpot, and Nimble. They've also developed ARMOR® (Answer Rate Monitoring Optimization & Remediation) to fight call blocking and improve answer rates.

PhoneBurner has positioned itself as a key player in the sales engagement platform market by focusing on outbound efficiency and integration capabilities. Recent innovations include AI-driven tools and partnerships with Tier 1 carriers for better call quality.

PhoneBurner uses a tiered pricing structure to fit different business needs. As of 2025, here's what you'll pay:

Standard Plan

• $165 per user/month
• $140 per user/month with annual billing

Professional Plan

• $195 per user/month

Premium Plan

• $215 per user/month

If you're ready to commit for a year, you'll save some cash. The Standard plan drops to $140 per user/month with annual billing, compared to the $165 monthly rate. This encourages longer commitments while still giving you the flexibility to go month-to-month if needed.

PhoneBurner recently raised their prices for the first time in 15 years. They've justified this increase with several improvements:

• Better partnerships with Tier 1 carriers for improved call quality and deliverability

• AI-driven noise cancellation for better softphone experience

Despite the price bump, PhoneBurner still offers some customer-friendly policies:

• No setup fees

• A 60-minute free trial for new users

• No long-term contracts required (unless you want one)

Compared to similar services, PhoneBurner sits at the premium end of the price range. But many users find the cost justified by its robust feature set, especially its strong CRM integrations and outbound sales focus.

PhoneBurner delivers several concrete benefits that can transform your sales team's productivity:

Dramatically Increased Call Volume

PhoneBurner's automation lets sales reps make 3-5 times more calls daily compared to manual dialing. The delay-free system connects agents instantly, eliminating dead time between calls. One user shared on PhoneBurner's website:

"PhoneBurner allows me to make as many calls in ONE HOUR as I used to make in FIVE."

More Live Conversations

According to PhoneBurner's data from over 100 million calls, users send fewer voicemails because they're having more real-time discussions with prospects. More live conversations mean more chances to qualify, nurture, and close deals.

Reduced Administrative Burden

PhoneBurner handles repetitive tasks like voicemail drops, email follow-ups, and call logging automatically. This frees up sales reps to focus on selling instead of paperwork. One-click voicemail drops and automated email follow-ups based on call outcomes save hours previously spent on manual follow-up.

Better Answer Rates

Features like ARMOR® help maintain caller ID reputation and fight spam flags. This means more calls get through and get answered, reducing wasted dials.

Improved Data Accuracy

Automatic call logging keeps your CRM data current without manual entry. Every call gets registered, and follow-up calling becomes easier, as noted in Capterra reviews.

Enhanced Analytics for Managers

PhoneBurner gives you comprehensive reporting and analytics, so sales managers can track performance in real-time, spot bottlenecks, and coach teams based on data. This drives ongoing improvement and helps optimize sales strategies.

Fast Implementation and Adoption

Users consistently praise PhoneBurner for its intuitive interface. Even new staff can get up to speed quickly, with one reviewer on G2 describing the onboarding as "the best I've encountered in over 20 years."

Real-world examples show PhoneBurner's impact:

A mid-sized SaaS company doubled their daily call output and cut lead response time after implementation.

A financial services firm used ARMOR® to significantly improve answer rates, directly leading to more meeting bookings and sales revenue.

PhoneBurner helps sales teams make more calls while keeping conversations personal. Let's look at what makes it stand out in this PhoneBurner review:

Dialing Capabilities

The heart of PhoneBurner is its lightning-fast, delay-free dialing system. This connects sales agents to leads instantly, without that awkward pause you get with traditional predictive dialers. The result? More natural, human conversations that drive sales.

• Progressive & Preview Dialing: Choose between rapid-fire dialing or more controlled, research-based calling sessions, depending on what works for your team.

• Local Caller ID Technology: Match the area code of outgoing calls to the recipient's location to boost answer rates significantly.

Automation & Workflow

PhoneBurner takes repetitive tasks off your plate, so sales reps can focus on what matters most—talking to prospects.

• One-Click Voicemail Drops: Leave pre-recorded voicemail messages with a single click, saving precious time on calls that don't connect.

• Automated Email and SMS Follow-ups: Trigger personalized emails and texts based on call outcomes, ensuring timely follow-ups without breaking your calling rhythm.

• Advanced Call Logging: Calls, notes, and activities get logged automatically, cutting down on admin work and creating detailed records for each prospect.
• Post-Call Disposition Workflows: Customize how you categorize call outcomes and schedule next steps, streamlining your process.

Email & Engagement Tools

The "SmartSender" feature takes email communication to another level:

• Real-Time Notifications: Know instantly when someone opens your email, clicks a link, or views an attachment, so you can follow up at the perfect moment.

• Dynamic Cadence: Use saved searches and lead lists that update themselves based on prior call outcomes and engagement, making your outreach more timely and relevant.

Contact Management

PhoneBurner gives you powerful tools for managing contact information:

• CRM Integration & Contact Sync: Keep all your prospect data, call notes, and touchpoints in one place, with easy scheduling for follow-up calls or appointments.
• Information Locator: Quickly find and use contact data to personalize conversations and follow-ups.
• Comprehensive Contact Record Management: Track every interaction for robust pipeline management.

Team Management & Reporting

For sales managers and directors, PhoneBurner offers strong oversight and analytics:

• Call Recording & Quality Assurance: Record calls for training, compliance, and coaching.
• Performance Analytics and Reporting: See detailed metrics on team and individual performance to drive continuous improvement.
• Team Scalability: Works for teams of any size, from single agents to large call centers, growing seamlessly with your organization.

PhoneBurner's strength comes from how well it connects with your existing sales tools and processes. This integration ecosystem helps boost productivity, streamline workflows, and create a unified sales platform.

CRM Integrations

PhoneBurner works smoothly with several leading CRM systems:

1. PhoneBurner Salesforce Integration

PhoneBurner's Salesforce integration is particularly strong, offering:

• Calling capabilities from any major record type (Contacts, Leads, Opportunities, Tasks, Activities, and Custom Objects)

• Automatic call logging and outcome tracking
• Workflow triggers based on call results
• A customizable homepage within Salesforce for easy access to PhoneBurner tools

2. PhoneBurner HubSpot Integration

Through Data Sync by HubSpot, PhoneBurner enables:

• Two-way real-time synchronization of contact data and call activity

• Consistent information across both platforms, eliminating data silos

3. PhoneBurner Nimble Integration

The Nimble-PhoneBurner integration allows for:

• Automated workflow actions such as advancing contact stages and scheduling follow-ups

• Custom call status mapping for detailed process management

Workflow Automation Tools

PhoneBurner extends its capabilities through connections with workflow automation platforms:

• Zapier and Other Connectors: These let PhoneBurner talk to many third-party apps, automating tasks like updating spreadsheets, sending Slack notifications, or creating project management tickets based on call outcomes.

Additional Integration Capabilities

• Email Providers: Automatic email follow-ups based on call results

• Calendaring Apps: Sync with personal or team calendars for efficient appointment setting

• Developer API: For companies that need custom integrations with proprietary or specialized software

PhoneBurner works with over 100 apps and CRMs through native integrations, API connections, and third-party connectors like Zapier. This wide compatibility ensures that PhoneBurner can adapt to various sales tech stacks and processes.

PhoneBurner takes security and compliance seriously, with features to help you stay within regulatory boundaries while protecting sensitive data. Their flagship compliance technology is ARMOR® (Answer Rate Monitoring Optimization & Remediation), designed to enhance call deliverability and compliance.

ARMOR® helps you:

• Monitor and optimize answer rates

• Fix issues with caller ID reputation

• Fight call blocking and spam flagging

This technology is crucial for maintaining high contact rates while following telecommunications regulations. By protecting your caller ID reputation, ARMOR® ensures more calls reach prospects, maximizing the effectiveness of your outbound campaigns.

While specific details about data protection practices and security certifications aren't explicitly provided in our research, PhoneBurner's focus on call compliance suggests a commitment to industry standards. The platform likely includes features to help you comply with key telecommunications regulations such as:

• TCPA (Telephone Consumer Protection Act)

• DNC (Do Not Call) list management

For sales teams, these compliance features are particularly valuable. The ability to maintain good standing with carriers and avoid spam flags can significantly impact the success of your outbound calling efforts. This matters even more in industries with strict regulatory environments, like financial services or healthcare.

PhoneBurner customers consistently praise the company's support team for being friendly, responsive, and accountable.

What makes PhoneBurner's customer support stand out is the hands-on approach from key people in the company. Jeff Osness, in particular, gets mentioned often in reviews for his direct involvement in customer success. As one user noted on Capterra:

"But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success."

This level of engagement from leadership shows PhoneBurner's commitment to customer satisfaction.

The onboarding process for PhoneBurner receives high marks, with users describing it as exceptional. A reviewer on G2 stated:

"The onboarding experience has been the best I've encountered in over 20 years."

This smooth onboarding helps new users quickly start seeing value from the platform.

While our research doesn't specify support channels in detail, SaaS platforms like PhoneBurner typically offer multiple support options. These likely include:

• Live chat support

• Email ticketing system

• Phone support (often for higher-tier plans)

• Knowledge base and documentation

• Video tutorials

PhoneBurner also provides educational resources to help users get the most from the platform. These probably include:

• Webinars and training sessions

• Best practices guides

• Regular product updates and feature announcements

PhoneBurner stands out as a powerful sales acceleration platform with several key strengths that make it a top choice for outbound sales teams:

1. Exceptional Productivity Enhancement

PhoneBurner's core functionality dramatically increases sales productivity:

• Instant, Delay-Free Dialing: The platform connects sales agents to leads without that awkward pause you get with other dialers. This creates more natural conversations and lets reps make significantly more calls per hour.

• One-Click Voicemail Drops: Leave pre-recorded voicemail messages with a single click, saving precious time on calls that don't connect. As one user put it: "The voicemail drop feature is unparalleled for time-saving. One click and you're done and on to the next call."

• Automated CRM/Email Integrations: PhoneBurner eliminates manual data entry by automatically logging calls, notes, and even tracking email engagement. This keeps your CRM data current without extra effort from sales reps.

2. Superior User Experience

Users love how easy the platform is to use:

• Intuitive, Easy-to-Navigate Interface: Users consistently highlight how easy the platform is to use, with one reviewer describing the setup as "easy" with all key features conveniently included.

• Quick Onboarding Process: Even new staff can get up to speed quickly. One user noted, "The onboarding experience has been the best I've encountered in over 20 years."

• Flexibility with Contracts: PhoneBurner offers month-to-month contracts with no long-term commitments. There are no setup fees, making it easy to try the service.

3. Robust Integration Capabilities

PhoneBurner connects seamlessly with other tools in your sales stack:

• Extensive CRM Integrations: The platform works especially well with Salesforce, allowing calling from any major record type and automated logging of calls and outcomes.

• 100+ App Connections: Through direct integrations and API access, PhoneBurner connects with a wide array of third-party applications.

• Custom Workflow Automation: Set up tailored workflows and triggers based on call outcomes, ensuring smooth processes across different tools.

4. Outstanding Performance Metrics

PhoneBurner delivers measurable improvements in key sales metrics:

• Higher Answer Rates: The ARMOR® technology helps maintain caller ID reputation and fight spam flags, leading to improved connection rates.

• Increased Live Conversations: Users report having more real-time discussions with prospects and spending less time leaving voicemails.

• Demonstrated ROI: Many teams see a significant boost in productivity, with some jumping from 80-100 to 300+ calls per day after implementing PhoneBurner.

5. Excellent Customer Support

The support provided by PhoneBurner stands out:

• Responsive and Knowledgeable Service Team: Many reviews praise the customer service as "friendly," "responsive," and "accountable."

• Hands-On Stakeholder Involvement: Jeff Osness, a key stakeholder, is often commended for providing direct support to ensure customer success.

• Strong Onboarding Assistance: The company provides robust onboarding support, helping teams quickly leverage the full potential of the platform.

While PhoneBurner offers many benefits for sales teams, it's worth considering some potential drawbacks:

Pricing Considerations

PhoneBurner costs more than some competitors. With recent price increases, plans now range from $165 to $215 per user/month. This might affect your budget planning, especially for growing teams. Also, premium features are often limited to higher-tier plans, which can be tough for smaller organizations with tight budgets.

Technical Limitations

Some users have reported occasional technical issues:

• Slowness and freezing during calls

• Problems with the pause feature, sometimes causing calls to be skipped

• Inability to identify fax numbers on cold calls, potentially wasting dials

Feature Gaps

While PhoneBurner excels at outbound calling, there are some limitations:

• Inbound features only come with the Premium plan

• Some users note missing "disposition" options for stalled or non-connecting calls

• Importing individual contacts requires CSV uploads rather than direct CRM dialing for one-off calls

Learning Curve Aspects

Despite being generally user-friendly, there can be an initial learning curve:

• Configuring advanced features may require some technical knowledge

• Some workflow customization options might be complex for new users

Integration Considerations

While PhoneBurner offers strong integration capabilities, there are some limitations:

• Integration with very specialized industry CRMs may require additional setup or custom development

• Some users want more flexible single-contact dialing options directly from their CRM