About:
ClearFeed enables B2B and SaaS companies to streamline & scale support on chat platforms like Slack & MS Teams. We are trusted by industry leaders like Atlan, Together.ai, Snowplow, Chronosphere, Unity, Zebra, and more.
ClearFeed centralizes Slack conversations into a unified queue, uses AI to prioritize and flag critical requests, and enables teams to update statuses, assign ownership, and address all queries seamlessly. It integrates with knowledge bases for quick information sharing and provides detailed service-level metrics to monitor performance and meet SLAs.
With comprehensive integration with helpdesk tools like Zendesk, Jira, Freshdesk, HubSpot, Salesforce, & more, ClearFeed ensures efficient request tracking and resolution without switching platforms, enabling agents to link or hand over requests to enterprise tools and close the loop in Slack.
Best fit for:
Employee Count: 50-1000
Location: North America, EMEA, Israel
Industries: Software
Job Titles: Customer Support, Customer Success, Solutions Engineering
Key Features:
- Ticketing System for Slack
- GPT-Powered Answers (Knowledge base)
- AI-powered SLA Alerts
- Service Metrics for Slack
- Triage Channels
- Announcements for Slack
- Web Application
- Multi-channel support (Slack, Email, MS Teams, Web Portal)