ClearFeed

The Next-Gen AI-powered Support Platform on Slack & MS Teams built for Modern Customer Service Teams.

About:

ClearFeed enables B2B and SaaS companies to streamline & scale support on chat platforms like Slack & MS Teams. We are trusted by industry leaders like Atlan, Together.ai, Snowplow, Chronosphere, Unity, Zebra, and more.

ClearFeed centralizes Slack conversations into a unified queue, uses AI to prioritize and flag critical requests, and enables teams to update statuses, assign ownership, and address all queries seamlessly. It integrates with knowledge bases for quick information sharing and provides detailed service-level metrics to monitor performance and meet SLAs.

With comprehensive integration with helpdesk tools like Zendesk, Jira, Freshdesk, HubSpot, Salesforce, & more, ClearFeed ensures efficient request tracking and resolution without switching platforms, enabling agents to link or hand over requests to enterprise tools and close the loop in Slack.

Best fit for:

Employee Count: 50-1000

Location: North America, EMEA, Israel

Industries: Software

Job Titles: Customer Support, Customer Success, Solutions Engineering

Key Features:

Ticketing System for Slack
GPT-Powered Answers (Knowledge base)
AI-powered SLA Alerts
Service Metrics for Slack
Triage Channels
Announcements for Slack
Web Application
Multi-channel support (Slack, Email, MS Teams, Web Portal)

Company Summary

ClearFeed is a company that helps businesses manage and respond to messages from customers and employees on chat platforms like Slack and Microsoft Teams. They use artificial intelligence to make it easier for teams to track, organize, and answer questions quickly. (clearfeed.ai)

Price Estimate

ClearFeed offers different pricing plans based on the number of agents or Slack channels. For example, the Starter plan for internal helpdesks is $24 per agent per month, while the Professional plan is $49 per agent per month. For external helpdesks, the Starter plan starts at $40 per month for up to 10 Slack channels. More details can be found on their pricing page. (clearfeed.ai)

Who is ClearFeed for?

ClearFeed is designed for businesses of various sizes, from small companies to large enterprises. It’s especially useful for:

Company Size: Organizations ranging from 20 to over 1,000 employees.
Job Titles: Customer Support Managers, IT Support Specialists, HR Managers, Engineering Team Leads, and Sales Operations Managers.
Industries: Technology, Finance, Healthcare, Education, and Retail.

Features, Functionalities, and Benefits

AI-Powered Support: Uses artificial intelligence to help answer common questions and manage requests efficiently. (clearfeed.ai)
Integration with Chat Platforms: Works seamlessly with Slack and Microsoft Teams to handle support requests directly within these platforms. (clearfeed.ai)
Two-Way Sync with Other Tools: Connects with tools like Zendesk, Jira, and Freshdesk to keep information updated across platforms. (clearfeed.ai)
Automated Ticket Creation: Automatically creates support tickets from chat messages, making it easier to track and resolve issues. (clearfeed.ai)
Customizable Workflows: Allows teams to set up workflows that match their specific support processes. (clearfeed.ai)

Use Cases

Companies use ClearFeed for:

Customer Support: Managing and responding to customer inquiries directly within Slack or Microsoft Teams. (clearfeed.ai)
Internal Helpdesk: Handling employee requests for IT, HR, or other internal services through chat platforms. (clearfeed.ai)
Engineering Support: Streamlining communication between engineering teams and other departments to resolve technical issues. (clearfeed.ai)
HR Ticketing System: Managing HR-related requests and questions from employees efficiently. (clearfeed.ai)

Who Are Their Best Customers?

ClearFeed is trusted by leading companies globally. Some notable customers include:

Headout: Uses ClearFeed to streamline processes, routing requests to the right people and boosting support efficiency. (clearfeed.ai)
Chronosphere: Improved support workflow by integrating Slack and Zendesk with ClearFeed, reducing friction and increasing support efficiency. (clearfeed.ai)
Airmeet: Transformed tracking of tech team productivity, enabling measurement of KPIs like closure time and first-time response rates. (clearfeed.ai)

What Makes ClearFeed Different?

ClearFeed stands out by integrating AI-powered support directly into popular chat platforms like Slack and Microsoft Teams, allowing teams to manage and respond to requests without switching tools. This integration streamlines communication and enhances efficiency. (clearfeed.ai)