About:
Dialpad is a comprehensive AI-powered business communications platform that unifies various forms of communication into one app. Companies use Dialpad to streamline their operations, improve customer relationships, and enhance team collaboration. The platform offers tools for calling, messaging, video meetings, and contact center operations, all powered by built-in AI that provides real-time insights and assistance. Dialpad's emphasis on AI-driven features, such as real-time transcription, automated note-taking, and sentiment analysis, enables businesses to make data-driven decisions and improve overall communication effectiveness.
Best fit for:
Employee Count: 10-10,000+
Location: Global
Industries: Software, Technology, Professional Services, Financial Services, Healthcare, Retail
Job Titles: VP of Customer Experience, Director of IT, Chief Technology Officer, Head of Sales Operations, VP of Marketing
Key Features:
- AI-Powered Voice Intelligence: Provides real-time transcription, sentiment analysis, and coaching suggestions during calls.
- Unified Communications: Integrates voice, video, messaging, and contact center in one platform.
- Omnichannel Support: Enables customer interactions across multiple channels from a single interface.
- Custom Integrations: Connects seamlessly with popular business tools and CRM systems.
- Advanced Analytics: Offers comprehensive dashboards and reporting for data-driven decision making.
- Mobile-First Design: Allows seamless communication across devices with a consistent user experience.
